Returns & Exchanges

At Cinemark Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the portal and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number handy; your refund will be processed once the item is inspected at our warehouse.